SHIPPING SPEEDS
- Please allow 1–2 business days for processing prior to shipment.
- If you see the 'Print On Demand' logo listed on the product page, your order is estimated to arrive in 7–21 business days.
- If you see the 'Quick Ship' logo listed on the product page, shipping times are as follows:
- USPS First Class: 3–7 business days
- USPS Priority Mail: 1–3 business days
- Orders placed on the weekend (Friday, Saturday, Sunday) will be processed and shipped the following business week.
Kindly note that shipping times are estimated and we cannot make any guarantees. We appreciate your understanding.
RETURNS & EXCHANGES
We want you to be satisfied with your purchase. Most items can be returned within 45 days of purchase, with original packaging and tags attached.
- Apparel: Must be unwashed, with original sales receipt, and all tags still attached. We do not accept returns or exchanges on “custom-print” items due to on-demand production.
- Footwear (Cleats): Must be unworn and returned in the original shoe box.
- Batting Gloves: Must be returned within 45 days of purchase with the original sales receipt. Warranty covers defects in workmanship or material — not normal wear, peeling, or improper use.
- Bats: Bats must be unused, in original packaging, and returned within 45 days. Bats showing any signs of use (dirt, ball marks, dents) cannot be returned. Bat warranty claims are handled directly through the bat manufacturer (Axe).
- Non-returnable items: Socks, mouth guards, and custom print-on-demand items, unless damaged on arrival.
To start a return or exchange, visit the Return Center: https://phenomelitebrand.com/tools/returns
Exchange shipments are dependent on in-stock availability. Refunds are credited back to the original payment method or issued as a discount code for future purchases.
Return shipping address:
Phenom Elite
735 Saturn Parkway, Suite 500
Columbia, SC 29212
BATTING GLOVE WARRANTY
We stand behind our products. Phenom Elite provides a Warranty Guarantee that all materials used will be free from defects. We will repair or replace, free of charge, any merchandise that proves to be defective in workmanship or material when returned within 45 days of purchase with the original sales receipt.
Why are my gloves peeling? Our gloves are manufactured with a 3-layer grip technology — if the top layer peels with use, the layer underneath remains tacky and performance is not affected. Peeling from normal wear is not covered under warranty.
How do I wash my batting gloves? Machine wash on cold with non-bleach detergent. Air dry only. To remove odor, wash with a tablet of anti-bacterial denture cleanser. Do not put gloves in the dryer.
How do I restore the grip? Wipe your gloves down with a damp towel and the grip will be restored.
BAT WARRANTY (AXE BATS)
All Axe Bat warranty claims are handled directly through Axe Bat. Most Axe composite and alloy bats carry a 1-year manufacturer warranty against defects in materials and workmanship. Visit axebat.com/pages/warranty to submit a claim, or email customerservice@phenomelite.com and we will help you start the process.
SIZING
Batting Gloves: Measure from the base of your palm to the tip of your middle finger.
| Adult S | 6.75 – 7.25 in | Youth S | < 6.25 in |
| Adult M | 7.25 – 7.50 in | Youth M | 6.25 – 6.50 in |
| Adult L | 7.50 – 7.75 in | Youth L | 6.50 – 6.75 in |
| Adult XL | 7.75 – 8.25 in | ||
| Adult XXL | > 8.25 in |
Youth sizes are designated YS, YM, YL. No “Y” prefix = adult size.
Cleats: Phenom Elite cleats run true to standard US athletic shoe sizing. Youth sizes 1–6.5. Adult sizes 7–14. See the cleat size chart on individual product pages for full conversion.
Bats: Bat sizing varies by league. Use the league filters in the Baseball Bats collection to find the right model. Drop weight (−5, −10, −3 BBCOR, etc.) is listed on every product.
ORDER QUESTIONS
Order cancellations: Due to current fulfillment volume, once an order is placed it cannot be cancelled or modified. If you need to return or exchange items after they ship, please use the Return Center linked above.
Pre-orders: When placing an order for a pre-ordered product, you are given an estimated shipment date. This date is not a guarantee. Once placed, pre-orders cannot be changed, cancelled, or refunded. Returns or exchanges for pre-ordered products must be initiated within 45 days of the shipment date.
Discount codes: Unless otherwise noted, only one discount code per order. Codes cannot be combined.
Lost packages: Please first check with family members or neighbors. If your package still appears missing, file a USPS missing mail claim and contact us at customerservice@phenomelite.com.
Incorrect address: Phenom Elite is not responsible for incorrect shipping information entered at checkout. If an address is incomplete, we will reach out to confirm before shipping.
SHIPPING DETAILS
Domestic: In most cases, we ship via USPS. USPS delivers all days except Sunday.
International: Yes, we ship worldwide. Customers are responsible for any duties and taxes on international orders. International orders ship via UPS and typically take 10–21 business days after processing.
CONTACT
- Order help or shipment questions: customerservice@phenomelite.com
- Team orders: team@phenomelite.com
- General inquiries: nathandorton@phenomelite.com