Refund policy

We stand behind our products and while Phenom Elite’s unofficial return policy is “we always want to do the right thing,” Phenom Elite provides you with our Warranty Guarantee that all materials used will be free from defects. We will repair or replace, free of charge, merchandise that proves to be defective in workmanship or material. 

Gloves must be returned to us within 45 days of purchase with its original sales receipt. Please be advised that this warranty does not cover tearing or peeling from normal wear or improper use. 

All refunds will be credited back to your initial form of payment. All credits will be sent in the form of a discount code that can be applied to any future purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@phenomelite.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@phenomelite.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.